At Vlasha Enterprises, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you receive a wrong, defected, or damaged product, please email us at shop@demo.burntpearl.in within 3 days of receiving your order to initiate a return and refund.
To be eligible for a return and refund, the product must be in its original condition and packaging, with all accessories, manuals, and documentation included. We may require photos of the damaged or defected product to process your return.
Once we receive your email and approve your return, we will provide you with a return authorization number and instructions for returning the product. Please make sure to include the return authorization number with your returned product.
Once we receive your returned product and verify that it is in its original condition and packaging, we will issue a refund to the original payment method used to make the purchase, including the cost of the product and any applicable taxes. Shipping fees are non-refundable.
Please note that it may take several business days for the refund to appear on your account, depending on your payment method and bank’s processing times.
If you receive a wrong, defected, or damaged product, we will cover the shipping costs for your return. However, if you choose to return a product for any other reason, you will be responsible for the shipping costs.
Please contact us at vlashaenterprises@gmail.com if you have any questions or concerns about our return and refund policy.